Consumer Rights
Last updated: October 17, 2024
At Trinity Sterile, we are committed to ensuring transparency and protecting your rights as a consumer. This section outlines your rights under applicable consumer protection laws, and how we safeguard your interests when you use our products, services, or website.
1. Right to Information
You have the right to be informed about the products and services we provide, including detailed information on product specifications, pricing, and availability. We strive to ensure that all product descriptions are accurate and up to date. However, if discrepancies occur, we reserve the right to make corrections without prior notice.
2. Right to Safety
As a manufacturer and distributor of healthcare products, we prioritize your safety. All Trinity Sterile products comply with applicable safety standards and regulations ensuring that our products meet the highest quality and safety requirements. If any safety concerns arise, you have the right to be promptly informed and provided with necessary corrective actions, including recalls if applicable.
3. Right to Fair Pricing
We are committed to offering competitive and fair pricing for all our products and services. Any changes in pricing will be clearly communicated, and no hidden fees or charges will be applied without your knowledge.
4. Right to Privacy
Your privacy is important to us. You have the right to know how your personal information is collected, stored, and used. Please refer to our [Privacy Policy] for detailed information on how we protect your data and respect your privacy rights, including the right to access, correct, or delete your personal data.
5. Right to Refunds and Returns
You have the right to request a refund or exchange if you are not satisfied with your purchase, subject to our return policy. Products that are damaged, defective, or not as described can be returned for a replacement or refund. To initiate a return, please contact our customer service team, and they will guide you through the process.
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Return Policy: Products must be returned within [Insert Time Period] of purchase, in their original packaging, and in unused condition.
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Refunds: Refunds will be processed promptly once the returned product has been inspected and approved.
6. Right to Redress
If you experience any issues with our products or services, you have the right to raise your concerns and seek resolution. Our customer service team is dedicated to addressing complaints, disputes, or issues efficiently and fairly. You can contact us through the provided channels to report any problems or dissatisfaction.
7. Right to Choice
You have the right to choose from our range of products and services without being subjected to undue pressure or misleading practices. Our team is here to provide unbiased, factual information to help you make informed decisions that meet your needs.
8. Right to be Heard
Your feedback is important to us. You have the right to share your opinions, whether they are positive or constructive. We value customer feedback and use it to continuously improve our products and services. You can submit feedback through our website or contact our customer service directly.
9. Right to Access
You have the right to access all the information we hold about your transactions and personal data. Upon request, we will provide copies of this information in a clear and understandable format. For details on how to request your data, please refer to our [Privacy Policy].
10. Legal Compliance
We adhere to all applicable consumer protection laws, including those relating to product safety, labeling, pricing, and fair business practices. In the event that you believe your consumer rights have been violated, you have the right to seek legal redress as permitted by law.
11. How to Contact Us
If you have any questions about your consumer rights or need assistance with any of the topics outlined above, please contact us:
Trinity Sterile, Inc.
201 Kiley Drive
Salisbury, Maryland 21801
Phone: (800) 829-8384
Email: customerservice@trinitysterile.com
